Refund Policy

This Refund Policy outlines the terms and conditions under which AI & Geodata Technology ('we,' 'our,' or 'us') provides refunds for our products and services. By purchasing or using our products and services, you agree to be bound by this Refund Policy.

1. Digital Products and Services

1.1. Geodata and AI Solutions

For digital geodata products, AI solutions, and other digital deliverables:

• 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for most of our standard digital products. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date.
• Evaluation Period: We recommend that you fully evaluate our digital products during this 30-day period to ensure they meet your requirements.
• Custom Solutions: For custom-developed AI or geodata solutions that have been created according to your specifications, refunds are generally not available once the development has begun, unless otherwise specified in your service agreement.

1.2. Subscriptions

For subscription-based services:

• Prorated Refunds: If you cancel a subscription, we may provide a prorated refund for the unused portion of your current billing cycle, depending on the specific subscription terms.
• Trial Periods: If you cancel during a free trial period, no refund will be issued as no payment has been made.
• Annual Subscriptions: For annual subscriptions paid in advance, refunds may be provided on a case-by-case basis and will generally be prorated based on the time remaining in the subscription period.

2. Consulting and Professional Services

2.1. Project-Based Services

For consulting, implementation, or other professional services:

• Project Commencement: Once work has commenced on a project, refunds will be determined based on the work completed and expenses incurred up to the cancellation date.
• Deposits: Project deposits may be non-refundable if stated in the project agreement or if significant work has already been performed.
• Milestone Payments: For projects with milestone-based payments, refunds will generally not be issued for completed milestones that have been delivered and accepted.

2.2. Training and Workshops

For training sessions, workshops, and educational programs:

• Cancellation by Customer: Full refunds are available if you cancel more than 14 days before the scheduled training date. 50% refund if canceled 7-14 days before. No refunds for cancellations less than 7 days before the scheduled date.
• Rescheduling: You may reschedule a training session without penalty if done more than 7 days in advance.
• Cancellation by Us: If we cancel a training session or workshop, you will be offered a full refund or the option to reschedule.

3. Ineligible for Refund

The following situations are generally not eligible for refunds:

• After the 30-day refund period has expired (for standard digital products)
• If you have violated our Terms and Conditions
• For custom-developed solutions after development has begun (unless otherwise specified)
• If the product or service was clearly described as non-refundable
• If issues are due to your own technical environment or incompatibility that was clearly stated in product requirements
• For data processing services that have already been performed

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] with the subject line 'Refund Request'
2. Provide your order number, purchase date, and the product or service for which you are requesting a refund
3. Explain the reason for your refund request
4. Include any relevant documentation or information that supports your request

We will review your request and respond within 5 business days. If your refund is approved, it will be processed within 10 business days. Refunds will be issued using the same payment method used for the original purchase.

5. Processing Time

Once a refund is approved:

• Credit card refunds typically take 5-10 business days to appear on your statement
• Bank transfers may take 7-14 business days
• Other payment methods may vary in processing time

Please note that while we process refunds promptly on our end, the time it takes for the refund to appear in your account depends on your financial institution or payment provider.

6. Exceptions

We understand that special circumstances may arise. If you believe your situation warrants an exception to this policy, please explain your circumstances in detail when contacting our customer support team. Exceptions are reviewed on a case-by-case basis and are granted at our sole discretion.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Website. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

AI & Geodata Technology
Na Úbočí 27
68744 Karlovy Vary
Czech Republic

Phone: +351342854373
Email: [email protected]
Registration No.: 48029358